Girls Floral Party Dress with Net Layer | Stylish Ruffle Sleeve Frock

Returns & Refunds Policy (Shivomya) Last updated: 30 Apr 2026

1) Return window

You can request a return within 7 days of delivery.

2) Eligibility

To be eligible for a return: - Item must be unused, unwashed, and in original condition - Original tags/packaging should be intact - Proof of purchase/order details required

3) Non-returnable items

Returns may not be accepted for: - Items marked “Final Sale” or “Non-returnable” - Items damaged due to misuse - Items returned without original tags/packaging

4) How to request a return

Contact us with your order number and reason for return:

Email: info@sivomya.co.in

Phone: +91 708 7070 608

5) Return pickup/shipping

If return pickup is available for your location, we’ll arrange it. If not, we’ll share return shipping instructions.

6) Refunds

After we receive and inspect the returned item, we’ll notify you of approval/rejection.

- Prepaid orders: refunds are issued to the original payment method.

- COD orders: refunds are issued via bank transfer/UPI after you share the required details.

Refund processing time depends on inspection and your payment provider/bank.

7) Exchanges

If you want an exchange (size/color), contact us.

Exchanges depend on stock availability.

8) Damaged/incorrect items

If you receive a damaged, defective, or incorrect item, contact us promptly with photos and your order number so we can help.

Email: info@sivomya.co.in 

Phone: +91 708 7070 608

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Shipping & Delivery Policy (Shivomya) Last updated: 30 Apr 2026

1) Shipping locations

We currently ship within India.

2) Processing time

Orders are typically processed within 1–2 business days (excluding Sundays/holidays), unless stated otherwise.

3) Delivery timeline

Estimated delivery time is 2–5 business days after dispatch, depending on your location and courier service.

4) COD (Cash on Delivery)

COD is available on eligible PIN codes and may be subject to order value limits or verification.

5) Delivery attempts

Couriers may attempt delivery multiple times. If delivery fails due to incorrect address/phone number or unavailability, the shipment may be returned.

6) Delays Delivery timelines are estimates and may be affected by factors outside our control (weather, courier delays, strikes, etc.).

7) Contact

For shipping questions:

Email: info@sivomya.co.in

Phone: +91 708 7070 608

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Privacy Policy (Shivomya) Last updated: 30 Apr 2026

1) What this policy covers

This policy explains how Shivomya (“we”, “us”) collects, uses, shares, and protects personal information when you visit or shop on our website.

2) Information we collect

We may collect:

- Contact details: name, phone number, email

- Delivery details: shipping address, city, state, PIN code

- Order details: items purchased, order value, returns/refunds

- Payment-related information: payment status and method (we do not store full card details)

- Device and usage data: IP address, browser type, pages viewed, cookies

- Messages you send us (support requests)

3) How we use your information

We use your information to:

- Process and deliver orders

- Provide customer support

- Send order updates (email/SMS/WhatsApp if enabled)

- Prevent fraud and keep the site secure

- Improve our products and website

- Comply with legal obligations

4) Cookies and similar technologies

We use cookies and similar tools for site functionality, analytics, and to improve your experience. You can manage cookies in your browser settings.

5) Sharing of information

We may share information with:

- Delivery partners to ship your order

- Payment providers to process payments

- Service providers that help us run our website and communications

- Authorities if required by law

We do not sell your personal information.

6) Data retention

We keep personal information as long as needed for the purposes above, including legal, accounting, and fraud-prevention requirements.

7) Security

We use reasonable safeguards to protect your information. No method of transmission or storage is 100% secure.

8) Your choices

You may request access, correction, or deletion of your personal information, subject to legal requirements.

9) Children’s privacy

Our products are for children, but our website is intended for use by adults/parents/guardians. We do not knowingly collect personal information from children.

10) Contact For privacy requests or questions:

Email: info@sivomya.co.in

Phone: +91 708 7070 608

Terms & Conditions (Shivomya) Last updated: 30 Apr 2026

1) About us Shivomya (“we”, “us”, “our”) sells kidswear in India.

2) Eligibility & account information

You agree to provide accurate contact and delivery details when placing an order.

3) Products & pricing

Product images are for illustration. Minor color/appearance differences may occur due to lighting and screen settings. Prices are shown in INR and may change without notice.

4) Orders & acceptance

An order is confirmed once you receive an order confirmation from us. We may cancel/refuse an order in cases such as suspected fraud, incorrect pricing/stock errors, or delivery limitations. If prepaid, you’ll be refunded to the original payment method.

5) Payments

We accept Cash on Delivery (COD) where available, and other payment methods shown at checkout.

6) Shipping & delivery

Delivery timelines are described in our Shipping & Delivery Policy. Delivery dates are estimates.

7) Returns, exchanges & refunds

Returns are governed by our Returns & Refunds Policy.

8) Cancellations

If you need to cancel, contact us as soon as possible. If the order has already shipped, cancellation may not be possible and you may need to follow the return process.

9) Intellectual property

All content on this site (text, images, logos) is owned by or licensed to us and may not be used without permission.

10) Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect or consequential losses. Our total liability for any claim will not exceed the amount paid for the order.

11) Governing law

These terms are governed by the laws of India.

12) Contact Shivomya

Email: info@sivomya.co.in

Phone: +91 708 7070 608